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    Home » Privacy Policy

Privacy Policy

Effective Date: July 30, 2026

Privacy Policy for Qwetu DT Sacco

Qwetu DT Sacco (“we,” “our,” or “us”) is committed to protecting the privacy and security of our members, customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, or any of our services.

1. Information We Collect
We may collect the following categories of information:

  • Personal identification information (such as your name, national ID/passport number, date of birth, and membership number).
  • Contact information (email address, phone number, and postal/physical address).
  • Financial information necessary to provide Sacco services, including account details and transaction history.
  • Device and technical information, such as IP address, browser type, operating system, and cookies.
  • Information you voluntarily provide when contacting us or submitting forms.

2. How We Use Your Information
We use your information to:

  • Provide and manage Sacco membership and financial services.
  • Process transactions and loan applications.
  • Verify your identity and prevent fraud.
  • Communicate important service updates.
  • Improve our website, products, and customer experience.
  • Comply with legal and regulatory obligations.

3. Information Sharing
We do not sell your personal information. We may share information with:

  • Authorized service providers supporting our operations.
  • Financial institutions where necessary to process transactions.
  • Government agencies or regulators where required by law.
  • Law enforcement authorities when legally obligated.

4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

5. Cookies
Our website may use cookies and similar technologies to improve functionality, analyze website usage, and enhance user experience. You can manage cookie preferences through your browser settings.

6. Your Rights
Subject to applicable law, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion where legally permissible.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.

7. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

9. Children’s Privacy
Our services are not intended for children under the age permitted by applicable law without appropriate parental or guardian involvement.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.

11. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Qwetu DT Sacco
Email: info@qwetusacco.com
Phone: +254111121600
Address: Qwetu DT Sacco Plaza, Voi – Taita Taveta